FAQ

Once in the morning after waking up and once in the evening before bed. Although the training is safe to be done more often, this is the recommended use by medical experts.  

By monitoring your sense of smell using the accompanying weekly progress card, you can track the changes in your sense of smell. Gradual improvements may happen over time.

Fragrances in SensaMetrix® training kit are designed to last for more than 16 weeks when used according to the instructions. More frequent usage may decrease this time.

If improvement does not occur as a result of the smell training, it is possible that your problem may not be treatable. If you have not consulted your physician regarding your smell problem, we recommend that you do so as soon as possible.

We recommend usage for children 5 years of age and older. Keep out of the reach of young children. This product should not be placed in the mouth and is not for internal use.

Yes, that is one feature of the Deluxe Smell-Training Kit, making it a fun experience by sharing the inhalers and comparing each person’s progress over time. Be aware, however, that such use may decrease the time that the fragrances remain active and that you may need to repurchase the kit.

This kit is the most extensive olfactory training system available for improving the sense of smell. Among the features of this FDA-registered state-of-the-art kit is its compact size, beauty and scientifically based fragrances. The consumer-friendly packaging makes it easy to open and store away at home, in the office, or while traveling.

Due to the specialized nature of our items, we cannot accept all returns. We do not accept returns of expired tests. SensaMetrix Smell Training Kits are guaranteed for six months from the date of manufacture. Any order that was received and was either incorrectly sent or damaged, SensaMetrix will process the return once notified.

Orders within the United States are shipped via USPS/UPS Ground from our facility in Haddon Heights NJ. Please allow at least 5–7 business days for your order to be shipped. If you require your order immediately, expedited shipping may be available if inventory permits and for an additional fee.

Within the USA, please add 6% to the total order; within Canada and Mexico, add 12%; within Western Europe and South America, add 20%; Eastern Europe Africa, Australia, Japan and Asia, add 25%. There is a minimum shipping charge of $5.00 in the eastern United States including: ME, VT, NH, MA, RI, CT, NJ, NY, PA, DE, MD, VA, WV, NC, SC, GA, FL, AL, MS, LA, AR, MO, IA, MN, MI, IL, IN, OH, KY, and TN. There is a minimum shipping charge of $10.00 for the remaining western United States, $15.00 for Canada and Mexico, $20.00 for Western Europe and South America, $25.00 for Eastern Europe, Africa, Australia, Japan, and Asia. Payment must be received on foreign orders before the order can be shipped. International bank fees should not be deducted from payment. Customer is responsible for duty or customs fee.

For questions regarding returns, please call 800-547-8838 within the U.S. or 856-547-7702 outside of the U.S, or email us at info@sensametrix.com.

NOTE: The SensaMetrix® products are not intended to treat, cure, prevent or diagnose any specific disease. They are designed to help improve your sense of smell according to guidelines published in the medical and scientific literature. SensaMetrics® assumes no responsibility for the misuse of the inhalers. If you experience any allergic or other untoward reaction to the smells of the inhalers, stop using them immediately. If the reaction persists, consult your medical provider.